{"id":246,"date":"2021-03-18T18:27:04","date_gmt":"2021-03-18T18:27:04","guid":{"rendered":"https:\/\/thefaystudios.co.uk\/?page_id=246"},"modified":"2021-03-19T22:37:14","modified_gmt":"2021-03-19T22:37:14","slug":"returnsandrefundspolicy","status":"publish","type":"page","link":"https:\/\/thefaystudios.co.uk\/index.php\/returnsandrefundspolicy\/","title":{"rendered":"Returns &#038; Refunds Policy"},"content":{"rendered":"\n<p>Items must be returned within 21 days of purchase (3 weeks).&nbsp;<\/p>\n\n\n\n<p>We are sad to hear you wasn&#8217;t fully satisfied with your item\/order.<\/p>\n\n\n\n<p><span style=\"color:#684019\" class=\"has-inline-color\">To Return:<\/span><\/p>\n\n\n\n<p>Ensure the tags are still on and there are no signs of wear or usage e.g. makeup marks, fake tan marks, perfume\/ smells, signs of it being washed &#8211; we want them back good as new.&nbsp;<\/p>\n\n\n\n<p><strong><span style=\"color:#684019\" class=\"has-inline-color\">1.<\/span><\/strong> Use the returns slip to state which item(s) you wish to return.<\/p>\n\n\n\n<p><span style=\"color:#684019\" class=\"has-inline-color\"><strong>2.<\/strong><\/span> Package the parcel up and use the return address stated on the invoice. Be sure to include the invoice in the parcel.  <span style=\"color:#684019\" class=\"has-inline-color\"><strong>NOTE:<\/strong><\/span> Returns must be covered at your own cost. Returns are not prepaid.<\/p>\n\n\n\n<p><span style=\"color:#684019\" class=\"has-inline-color\"><strong>3.<\/strong> <\/span>Please obtain hold of your \u2018Proof of postage\u2019 (the receipt) in case the parcel was to be lost in the mail. This will ensure that you are entitled to a full refund.<\/p>\n\n\n\n<p><span style=\"color:#684019\" class=\"has-inline-color\"><strong>NOTE<\/strong><\/span>: Items that have  signs of wear\/ usage will unfortunately not be eligible for a refund. In this case, your refund will be refused and the item\/s will be sent back to you.&nbsp;<\/p>\n\n\n\n<p>We want the items back good as new so they can go to a new home.\u00a0<\/p>\n\n\n\n<p><strong><span style=\"color:#684019\" class=\"has-inline-color\">Exchanges?<\/span><\/strong><\/p>\n\n\n\n<p>Exchanges are not part of our Returns &amp; Refunds policy. You will need to return your item(s) and place a new order, we\u2019re sorry for any inconvinence.&nbsp;<\/p>\n\n\n\n<p><strong><span style=\"color:#684019\" class=\"has-inline-color\">Faulty Item?<\/span><\/strong><\/p>\n\n\n\n<p>We are extremely sorry if you\u2019ve received a faulty item. Please contact <a href=\"mailto:hello@thefaystudios.co.uk\"><strong><span style=\"color:#684019\" class=\"has-inline-color\">hello@thefaystudios.co.uk<\/span><\/strong><\/a> with <strong><span style=\"color:#684019\" class=\"has-inline-color\">1.<\/span><\/strong> Your order number, <strong><span style=\"color:#684019\" class=\"has-inline-color\">2<\/span><\/strong>. A picture of the faulty item so we can resolve this for you, thank you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Items must be returned within 21 days of purchase (3 weeks).&nbsp; We are sad to hear you wasn&#8217;t fully satisfied with your item\/order. To Return: Ensure the tags are still on and there are no signs of wear or usage e.g. makeup marks, fake tan marks, perfume\/ smells, signs of it being washed &#8211; we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Returns &amp; Refunds Policy - The Fay Studios<\/title>\r\n<meta name=\"robots\" content=\"index, follow\" \/>\r\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/thefaystudios.co.uk\/index.php\/returnsandrefundspolicy\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Returns &amp; Refunds Policy - The Fay Studios\" \/>\r\n<meta property=\"og:description\" content=\"Items must be returned within 21 days of purchase (3 weeks).&nbsp; We are sad to hear you wasn&#8217;t fully satisfied with your item\/order. 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